Sheila Heen is a partner at Triad Consulting in Cambridge, Massachusetts, and has been teaching negotiation as a lecturer on law at Harvard Law School for a decade. She is a coauthor of Difficult Conversations: How to Discuss What Matters Most (1999), which grew out of ten years of work at the Harvard Negotiation Project. At Triad, Sheila works with corporate clients such as Citigroup, Merck, IBM, and Shell and on nonprofit projects with the New England Organ Bank, The Citadel, and Greek and Turkish Cypriots in Cyprus. Triad helps executives and communities improve the way they navigate decision making and handle their most challenging conversations.